Do I need to be home during my cleaning?
It’s your choice. Many of our customers prefer to give us a key which we then manage through a sign in and out system in our office. Others leave us a key in a safe place such as a lock box. Some utilize alarm systems which can either be left off or you can give us the entry/exit codes. By far, the most efficient and problem-free way for everyone is for you to give us a key and the alarm codes.
Is a maid service expensive and only for wealthy people?
No. As you’ve read throughout our site, our goal is to create a service that becomes priceless to you by maintaining order and beauty in your home and creating more time for you to enjoy it. Our service blesses the lives of the young mother who wants more time with her family, the established homemaker who wants more free time to relax, the elderly who need a helping hand, the convalescent who just can’t do it anymore or even the absentee homeowner who wants peace of mind knowing that things are being kept up in their absence.
Will I be able to have the same individuals each time?
We make every effort to have the same cleaning team in your home but also like to have alternate team members familiar with your home so we don’t miss a beat due to illness. Your Healthy Homes team leader’s job is to learn your home and to teach the team members to deliver the quality that you would expect.
Can I leave a note for my housekeepers with special requests?
Yes. If the request is of the nature of a friendly reminder, etc. and, it is placed in a location that we are sure to see, a note is always appreciated. However, if it is to request additional services beyond your normal cleaning scope then we need to have you schedule that through our office in advance of your cleaning day. This assures that we allot the appropriate time for your needs and any others scheduled that same day do not have their appointments affected.
What if I need to skip a cleaning at a last minutes notice?
We would greatly appreciate a 24 hr. notice of any rescheduling needs but understand that emergencies do arise. If it makes you feel better you could tip your housekeepers on your next appointment as an apology for their lost income. Wouldn’t that be a win / win situation?
What about laundry, dishes or picking up clutter, are these included?
We can customize your cleaning to include many tasks. Your pricing is derived from your specific needs. However, if these or other tasks are not specified during your in-home interview and proposal then no they are not included. You can however just let us know of your new requests in advance and we will do our best to add them to our regular routine. You’ll love our flexibility and desire to accommodate.
Should I tip my housekeepers?
Tipping is not required nor is it implied. But you should know that when your housekeepers do receive a tip it is like manna from heaven. Can you envision them returning to the office with an extra bounce in their step, a smile on their faces and added pride in the service they provide? Now, who wouldn’t want that?
What do I need to supply?
Nothing, Healthy Homes Housekeeping crews will always arrive at your home in one of our lettered vans with our own cleaning products and equipment. All of our products are environmentally-preferable and are safe for small children and pets. If you want to provide something may we suggest a cold drink or a cookie?
What if I am unhappy with the service I receive?
Our services are guaranteed. If we have miss communicated with you concerning your expectations then we want to know. We will return as soon as possible to correct the concern and then re document the matter in our records so that it won’t be repeated. If though, you are happy, we want to know that too.